Return Policy

If you are reading this, then you are either considering becoming part of the From The Hearth community, or you already are! Thank you for allowing me to walk alongside you on your journey.

Click here to start a credit/exchange/refund process! Please read the details below for more information.

I have poured my heart into these products and services with the intention that they may support you physically, mentally and spiritually on your liberation journey.

If they do not meet your needs, I want to correct that.

Medicine Soaps and Invocation Candles

On your first purchase:

I will gladly coordinate a refund or exchange within 30 days of the shipping date when returned in their original packaging. It’s as simple as that! No restocking fee. No return shipping payment. I hope this will give you the peace of mind to give these products a try and see how they work for you.

On subsequent purchases (because I am confident you will be back!)

I will gladly coordinate a refund or exchange within 30 days of the shipping date, providing the item(s) are unused, in good condition and in their original packaging. No restocking fee. No return shipping payment.

Please Note:

  1. Sale items or items purchased with a discount code (including a free shipping discount code) cannot be replaced, exchanged or returned for refund.
  2. No returns/exchanges are accepted after 30 days from the shipping date.
  3. If you believe your product was damaged during shipping, please contact me within 3 days of delivery so that I can work with you to quickly resolve the issue.
  4. If you would like to return a package that was sent to you as a gift, please be in touch with the person who gifted it to you to coordinate the return/exchange.

Cacao

Because this is a food item, it is not able to be returned/exchanged.

Resources (ebooks, workbooks, etc.)

Because these are instant access downloads, they are not able to be returned/exchanged.

Events, Memberships and Programs

Events

I will gladly coordinate a refund on event tickets with a minimum of 24 hours notice prior to the event. Within 24 hours of the event I will coordinate a store credit for you to use on anything in the online shop. After the event has passed, no refunds or exchanges are available.

Memberships

Because you gain instant access to a membership area with multiple resources upon purchase, membership fees are non-refundable. When requested within 14 days of your purchase, I will gladly coordinate a store credit to your account for the pro-rated amount remaining on your membership should you wish to cancel. No credit requests are accepted after 14 days from the purchase date. You will retain your access to the membership for the full length of time covered by your payment.

Programs

The return policy for each program will be unique based on its length, method of delivery and medium. Please see the individual program offerings for more details!